Self-Directed Courses

Net Promoter Score

Net Promoter Score Quiz

Net Promoter Score Feedback

This course provides staff with an understanding of Net Promoter Score (NPS), its purpose within the school environment, and the important role all staff play in shaping parent perceptions and engagement. Participants will explore how NPS is measured, why it matters for school improvement, and how feedback data is used to inform strategic decision-making, professional development, and community engagement.<p style="font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);">The session also highlights the responsibilities of staff as ambassadors of the school, including maintaining professionalism, promoting positive communication with parents, supporting the survey process, and managing concerns through appropriate channels. Practical strategies for encouraging parent participation and contributing to a positive school culture are also explored.<p style="font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);">By the end of the course, participants will have a clearer understanding of how their daily interactions and professional conduct contribute directly to the overall parent experience and the school’s Net Promoter Score.<p style="font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);">Participants who successfully complete the course and associated quiz requirements will receive a Certificate of Completion recognising 1 hour of professional development.

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This course provides staff with an understanding of Net Promoter Score (NPS), its purpose within the school environment, and the important role all staff play in shaping parent perceptions and engagement. 

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Net Promoter Score

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